FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
If you wish to cancel your order, please get in touch with as ASAP via our contact form.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We ship to the United Kingdom and BFPO addresses.
How long will it take to receive my order?
How long will it take to receive my order?
As all products are essentially "made to order" in regards to having specialised embroidery and/or print. Delivery can take from 5-10 working days.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s). Refunds can only be applied back to the original payment source.